Concorde Communications serves your call answering and data collection needs with the best-trained, most professional staff in the industry—supported with some of the latest, highly reliable equipment available.
Since 1989, U.S.-based Concorde Communications has continually invested in technology upgrades in order to stay ahead of the varied and ever changing requirements of its clients.
Our investments include:
• Award-winning, web-enabled Startel Call Center System Switch
The heart of our system, this advanced digital switching technology enables us to provide latest generation messaging and voice processing, automatic call distribution (ACD), text messaging, and PBX capabilities—all through a single, optimized system.
• Our own Dell Server farm powered by dual high-speed Intel processors
Provides RAID redundancy on all local storage systems.
• Microsoft Windows 2000 Advanced Servers and Microsoft SQL 7 servers
PowerEdge Servers utilizing embedded Ultra 3 (U160) SCSI controllers provide a lightning fast interface for all SCSI devices throughout our facilities.
• PER3/SC RAID controllers and redundant hot-plug power supplies
Your important data is carefully hosted for maximum uptime and protected by redundant security.
• Progressive digital recording technology
All calls are recorded in the .wav format for safe, efficient storage and easy retrieval. Calls are stored in an ODBC-compliant database and can be sent to clients directly via e-mail. 100% accurate playback of any caller is always available should there be any question about the content of a message.
• Secure facilities and redundant back-up systems
Back-up power, multiple redundant telephone and T-1 lines with automatic switch over ensure uninterrupted service. Regular data back-up, both onsite and offsite. Full-time IT support staff available 24/7.
Dedicated to providing the best call center and phone answering services available, Concorde Communications has customized call center, voice mail, and email response solutions that can support your business objectives 24/7. Working across multiple platforms (ASP, Java, and VBasic, among others), a team of skilled, experienced programmers continually develops and fine-tunes new software solutions to fit our clients’ unique requirements.
In addition, utilizing highly skilled, bilingual (English/Spanish) call professionals, we can seamlessly integrate with your internal and external communications operations while guaranteeing fast response times and exceptional call response quality.Call us today, and discover how our affordable, award-winning services can make the difference in your business’ success.
