 Answering Service, Live Telephone Answering Services |
Industries
INDUSTRIES SERVED Why Choose Concorde Communications? Our call center is based in the U.S.A.We save our clients on Average $2.8 mil per month and growingOur team has won national quality awardsWe sound so much like you, callers won't know the differenceWe... |
 Bail Bonds
BAIL BONDS ANSWERING SERVICESAward winning answering service with specially designed programs for the bail bonds industry, 24/7 Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2.8 mil per month... |
Information Technology
INFORMATION TECHNOLOGY/IT ANSWERING SERVICESAward winning call center and phone answering services designed for the computer, IT and online security industries 24/7 nationwide Why Choose Concorde Communications? Our call center is based in the U... |
Emergency Restoration
EMERGENCY RESTORATION ANSWERING SERVICESAward winning call center and phone answering services designed for emergency restoration specialists, 24/7 nationwide Why Choose Concorde Communications? Our call center is based in the U.S.A We save our... |
HVAC
HVAC ANSWERING SERVICESAward winning call center and answering services designed for the HVAC, construction and utility companies 24/7 nationwide Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2... |
Legal/Attorney
ATTORNEY ANSWERING SERVICESAward winning call center and answering service for attorneys and other legal professionals. Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2.8 mil per month... |
Property Management/Realty
PROPERTY MANAGEMENT ANSWERING SERVICESResponsive, award winning call center & answering services designed for busy property management and real estate professionals Why Choose Concorde Communications? Our call center is based in the U.S.A We... |
Small Business
SMALL BUSINESS ANSWERING SERVICES
Responsive, award winning call center, answering service
and small business solutions designed for busy, growing companies.
Why Choose Concorde Communications?
Our call center is based in the U.S.A
... |
Medical
MEDICAL ANSWERING SERVICES Why Choose Concorde Communications? Our call center is based in the U.S.A.We save our clients on Average $2.8 mil per month and growingOur team has won national quality awardsWe sound so much like you, callers won't know... |
Elective Surgery
ELECTIVE SURGERY ANSWERING SERVICES Responsive, award winning call center for elective surgery providers Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2.8 mil per month and growing Our... |
Home Health
HOME HEALTHCARE AND HOSPICE ANSWERING SERVICESReliable, award winning call center services for home health and hospice providers Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2.8 mil per... |
Hospitals
HOSPITAL ANSWERING SERVICESDependable, award winning call center services for busy hospitals, urgent care centers and clinics Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2.8 mil per month... |
Mobile Labs
MOBILE LABS ANSWERING SERVICES Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2.8 mil per month and growing Our team has won national quality awards We sound so much like you, callers won't... |
Pharmaceuticals
PHARMACEUTICAL PATIENT RECRUITMENT SOLUTIONSNationwide, dependable, award winning call center services for successful pharmaceutical companies conducting patient recruitment, retention and clinical studies Why Choose Concorde Communications? Our... |
Physicians, HMO's, PPO's
ANSWERING SERVICE FOR PHYSICIANSResponsive, award winning call center and answering services for doctors, clinics, PPO and HMO organizations Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2... |
Services
CALL CENTER SERVICES Why Choose Concorde Communications? Our call center is based in the U.S.A. We save our clients on Average $2.8 mil per month and growing Our team has won national quality awards We sound so much like you, callers... |
Live Answering Service
LIVE ANSWERING SERVICE
The responsive, award winning answering service that doesn't sound like an answering service. We sound like you.
Since 1989, U.S. based Concorde Communications call centers have been providing the highest quality, live answering... |
Customer Care & Retention
CUSTOMER CARE & RETENTION SERVICES
Responsive, award winning call centers and answering services
that can help you boost customer loyalty and increase sales.
Why Choose Concorde Communications?
Our call center is based in the U... |
Emergency Dispatch
EMERGENCY DISPATCHING & PAGING SERVICESAward winning call center and phone answering services especially designed for emergency dispatch, 24/7 nationwide. Why Choose Concorde Communications? Our call center is based in the U.S.A We save our... |
Help Desk
24 HOUR HELP DESK - CUSTOMER SUPPORTAward Winning Call Center, Phone Answering Service and Help Desk Solutions, 24/7 Nationwide. Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2.8 mil per... |
Interactive Voice Response
INTERACTIVE VOICE RESPONSE SYSTEMS
Responsive, award winning call center creates highest quality
interactive voice response systems to serve your needs 24/7
Why Choose Concorde Communications?
Our call center is based in the U... |
Order-Taking
INBOUND TELEMARKETING AND ORDER TAKING SERVICESExpert, award-winning call center to handle your telemarketing leads and inbound order taking to increase sales 24/7 Why Choose Concorde Communications? Our call center is based in the U.S.A We... |
Virtual Receptionist
VIRTUAL RECEPTIONIST SERVICES
Responsive, award winning call center, answering service
and live/virtual receptionists for busy, growing companies
large and small.
Why Choose Concorde Communications?
Our call center is based in the U... |
Event Registration
SEMINAR, CONFERENCE AND EVENT REGISTRATION
Responsive, award winning call center, answering service
and seminar, conference and event registration services
Why Choose Concorde Communications?
Our call center is based in the U... |
Bilingual Answering Service
Responsive, award winning answering service
and call center in English and Spanish
A lot of business can be won or lost with the ability of a company to speak multiple languages. When a Spanish speaking customer calls, if you can?t communicate... |
Our Company
COMPANY PROFILE Concorde Communications processes over one million calls each year through two distinct divisions. The Commercial Division works with over 400 clients, including many Fortune 1000 firms. Our Medical Division serves several thousand... |
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About Us
ABOUT US During the 1980s, Sylviane Herzog was an academic researcher in Psychobiology. After the death of her husband, she made the decision to chart a completely different course to support herself. In 1989 she opened a call center... |
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Why outsource
WHY OUTSOURCE TO CONCORDE COMMUNICATIONS When it comes to managing your organization, there are some strategies that can be better served by outsourcing—such as improving performance, maintaining focus on core strengths, and cutting costs.... |
Quality Assurance
QUALITY ASSURANCE We do everything we can to ensure that the quality of our service reflects positively on your business. • We create digital recordings of all calls we receive so you can listen to any call, any time by... |
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Office Locations
Office Locations Corporate Office and Branch locations for our award winning call center and answering service Why Choose Concorde Communications? Our call center is based in the U.S.A We save our clients on Average $2.8... |
Clients
ANSWERING SERVICE & CALL CENTER CASE STUDIESConcorde Communications provides a full menu of Business Answering Services and Corporate Call Center services to over 850 clients. Below left you will find individual client stories representing some... |
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News
Select a news topic from the list below, then select a news article to read.... |
We can Send and Recieve SMS Messages
Concorde Communications' StarTel system is now capable of sending and recieving SMS messages. To find out how your account can be setup for this new service, please call us at (888) 643-1414. SMS is synonymous with “texting” or “text... |
Call Center Clients Respond to Holiday Turkey Challenge
The clients of Concorde Communications, a U.S. based answering service, responded at great levels when told they had a chance to give back to the community over the holiday season by simply paying their invoices on time. Concorde told all their valuable... |
U.S. Based Call Centers
U.S. based call centers are thriving right now as insufficient quality control and low customer satisfaction ratings are making it tough for businesses to work with overseas answering services. As a business grows it’s important to grow with it... |
Answering Services for the Medical Field
The Medical Field is a 24/7 industry. Emergencies arise, patients have time sensitive issues and questions need answered in a timely manner. The only way to keep up with the customer demand is with the help of a professional answering service. As a medical... |
Things to Consider When Hiring a Call Center
An answering service is a great tool for any size business as they can handle any size workload at any time of the day or night. There are many things to consider when trying to determine what type of answering service is best for your business so ask... |
Selfish Altruism in the Call Center Environment
Concorde Communications, a U.S. based professional answering service, did an outstanding job in sparking the giving spirit this holiday season by encouraging their clients to make good on their invoices by the end of December, and in return would donate... |
Disaster Relief in the Call Center
Natural disasters cause a large surge in business for your professional answering service but the opportunities for increased revenue doesn’t stop there. There are many steps that can be taken to gain business during these times and also let your... |
Client Retention During a Recession
Budget cuts are an inevitable part of business during a slump in the economy. In order to maintain clients during tough times it’s important to diversify and not only let a company know the value of your answering service but realize they... |
Helping Your Call Center Grow During a Recession
The main goal of any answering service company is continual growth and profitability. During tough times it’s especially important to find new and creative ways to not only help your business grow, but to hold on to current clients. During... |
