HELP DESK CALL CENTER

Most help desk and technical support inbound calls can be resolved with some simple questions and answers. We refer to this as Level I technical support whereby our agents have a pre-set list of dynamically scripted questions and resolutions to problems your customer may be experiencing. If the issue cannot be resolved with a simple remedy, and therefore more technical support is necessary, then we can connect the caller directly to a member of your on-call technical staff via phone, email or SMS. If the technician does not respond, we then follow your predetermined, scripted, escalation procedures. This may include generating a trouble ticket or calling another member of your staff. The obvious benefit of our Help Desk and Technical Support Call Center is by saving your business time and money through the resolution of lower-level problems. In addition, more difficult issues reach the right staff in a timely manner through the appropriate channels.

Why choose Concorde Communications’ Help Desk Call Center?

Our Inbound Help Desk and Technical Support Call Center is based in the USA and provides nationwide services.
We have won national awards for quality and service-excellence for the past eight years.
We save our clients on average $2.8 million per month and growing.
Our professional agents respond to calls 24/7.
We customize our services to meet your exact protocols.
We integrate seamlessly with your proprietary data bases.
We have senior managers present 18 hours a day, seven days a week to handle any unexpected situation.
We guarantee defined Service Quality Assurance (SQA).
We provide meaningful statistical reports to help you make results-oriented decisions.
Our inbound call center technology is state-of-the art.
We offer Bilingual Spanish/English support.

Call Today to try our Help Desk Call Center

1-888-643-1414

help desk answering service

Our Help Desk and Technical Support Call Center helps ensure high customer satisfaction at low overhead. Logistically, we provide the staff, the office space, and the technology to interface with your customers just as you would but at much less cost. Therefore, your ROI increases significantly. Nothing is compromised. Our account executives meticulously communicate with you to ensure we have the right information so our agents can accurately respond to the call for support. In addition we prepare relevant reports that track and measure the types and frequency of calls and their resolution levels.

Our Help Desk and Technical Support Call Center provides many services, including but not limited to:

Resolving Level I technical issues by phone or by email.
Escalating higher level problems to the appropriate staff via phone, email, SMS, Internet, voicemail and other wireless devices.
Seamlessly integrating with your proprietary company data bases.
Providing timely and detailed reporting daily, weekly, or monthly.
Dispatching your field technicians.
Scheduling appointments for field technicians.

Call Concorde Communications today to schedule a free consultation that will show you how effective we can be in helping you reduce costs and maximize efficiency. Our success depends on your success; we stake our reputation on it. Join our winning team today and take pride in the service-excellence we offer.