Award winning call center and phone answering services especially designed for emergency dispatch, 24/7 nationwide.
Why Choose Concorde Communications?
Our call center is based in the U.S.A
We save our clients on Average $2.8 mil per month and growing
Our team has won national quality awards
We sound so much like you, callers won't know the difference
We customize our services to meet your exact needs
Call Today for a Free Trial:
1-888-660-8958
Whether it’s a leaky pipe, a broken HVAC unit, an IT system that’s down, or any other everyday necessity that malfunctions, when people need your help your phones must be answered.
You also need to be sure your emergency service technicians are getting dispatched quickly, and that you have clear records of how every problem was handled.
• Quickly respond to calls live, any time, day or night in English and Spanish —no voicemail for your clients.
• Reliably follow your criteria for call triage and scripting
• Dependably facilitate emergency dispatch.
• Carefully manage how and when you receive calls and messages.
• Instantly transmit messages to dozens of people through multiple channels simultaneously, including telephone, email, voicemail, text message, pagers, fax and other wireless devices in any combination.
• Meticulously monitor technician activities through complete documentation of calls and follow-through.
• Effectively help you capture and respond to support requests and other inquiries through an integrated email account (such as
).
Call Us Today: 1-888-660-8958
Whether it’s a leaky pipe, a broken HVAC unit, an IT system that’s down or an everyday necessity that malfunctions, when people need your help your phones must be answered by someone who is able to provide professional and courteous service.
It’s also important to make sure your emergency service technicians are getting dispatched quickly and that you have clear records of how every problem was handled.
Concorde Communications live answering service will ensure that every emergency is handled promptly and correctly. We treat every call with the utmost importance and our professional staff will make sure each situation is handled appropriately.
Without a live answering service for your customers to call they could lose trust in your service and go elsewhere to do business. Having the peace of mind to know they can call anytime, day or night, and talk with a live voice speaks volumes about how a business cares for and treats their customers.
Since 1989, U.S.-based Concorde Communications call centers have been providing the highest quality, live telephone answering service and message transmission services 24/7, 365.
Specifically tailored to the time-critical emergency dispatch needs of service companies nationwide, we keep your business running when your company is away on lunch breaks, holidays and weekends.
You never know when an emergency is going to pop up which is why we dedicate ourselves to providing 24 hour emergency call answering services to any client in need.
Our ability to seamlessly integrate with their businesses and enable them to respond to crises rapidly is why so many emergency dispatch professionals rely on Concorde Communications, and why we have been recognized by the call center industry for our exceptionally high standards of quality service to the emergency dispatch profession.
