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QUALITY ASSURANCE
We do everything we can to ensure that the quality of our service reflects positively on your business.
• We create digital recordings of all calls we receive so you can listen to any call, any time by downloading the audio files to your computer. We maintain a one-year rolling archive for your reference.• Our full-time internal quality control staff works with our telephone receptionists to ensure that they provide consistent, excellent service. • We also enlist the ongoing assistance of an independent, outside company which makes random “mystery calls” to monitor our performance. In their reports, they evaluate the quality of our work in comparison to norms established by two national call center associations. • As part of our commitment to quality assurance and integrity in all aspects of our business practices, we have selected a billing system that pulls account activity directly from our computer database and generates our customer statements. |
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