PHARMACEUTICAL PATIENT RECRUITMENT SOLUTIONS

• Our call center is based in the U.S.A
• We save our clients on Average $2.8 mil per month and growing
  
• Our team has won national quality awards
• We sound so much like you, callers won't know the difference
• We customize our services to meet your exact needs

Call Today for a Free Trial:

1-888-660-8958

Critical to the success of clinical studies is the recruitment, retention and compliance of patients during the trial period. Drug development programs rely heavily on timely trial completion and as much help as possible is necessary to meet important deadlines.

Concorde Communications provides professional answering service solutions to pharmaceutical companies whose valuable time is best utilized conducting the studies and not answering phones.

Our HIPAA-trained staff can:

• Efficiently find and engage targeted patients. (English and Spanish available.)

• Accurately assess trial participants according to predetermined screening criteria.

• Carefully schedule screening visits for patients at the nearest study site.

• Accurately capture all relevant data from every call, including time, date, location, and level of urgency.

• Consistently track and retain patients throughout the trial period to ensure compliance by enhancing the participants’ experience.

• Easily provide real-time access to data direct from our call centers.

• Strategically implement an interactive voice response (IVR) system to direct incoming calls, accept patient clinical test results, conduct employment pre-screenings, function as your appointment desk, provide clear instructions, and reduce hold times for all callers.

Call Us Today: 1-888-660-8958

Having a 24 hour answering service can greatly benefit a pharmaceutical company that is trying to launch a clinical study.

Getting patients is the key to this process and people are calling for information at all hours. Having a good group of participants can make or break a study and by not being able to properly field calls can cause delays and missed deadlines.

If things do not go as scheduled it can mean huge losses for the company and valuable research is potentially lost.

Concorde Communications offers live answering service solutions for these types of problems. We are able to work closely with pharmaceutical companies to ensure a streamlined process is in place for the call center.

Being able to effectively communicate any information regarding the process and make sure each inquiry is passed along to the right department will make sure things stay on budget and within deadlines.

Since 1989, U.S.-based Concorde Communications call centers have been providing the highest quality live answering services, nationwide. So professional in fact, that your clients may not realize they’ve reached an outside service.

Our ability to seamlessly integrate with their businesses is why pharmaceutical firms, medical centers, doctors, and media agencies rely on Concorde Communications, and why we have been recognized by the call center industry for our exceptionally high standards of quality service to the medical field.

Contact us today and discover for yourself how our state-of-the-art technology and professional, caring staff can help you.

Call Us Today: 1-888-660-8958