PHARMACEUTICAL ANSWERING SERVICE and CAll CENTER
A first-rate pharmaceutical answering service is absolutely essential in today’s world. Our service provides streamlined communication for callers regardless of time of day, regardless if the pharmacist is in or out of the office. Customers need to feel their pharmacist cares for them, and there will always be someone to whom they can reach out. Our staff provides pharmacists and their assistants that layer of support, and gives their customers the peace of mind they deserve.
Why choose Pharmaceutical Answering Service?
- Our Pharmaceutical Answering Service is based in the U.S.A.
- Our professional, HIPAA-trained staff responds to calls live 24/7
- We specialize in time/mission-critical call processing
- Our team has won national awards for quality and service excellence
- We sound so much like you, callers won’t know they’ve reached an outside service
- We tailor our services to fit your exact needs
- We offer bilingual support
Call Today for a Pharmaceutical Answering Service and Call Center Free Trial
1-888-643-1414
Critical to the success of clinical studies is the recruitment, retention and compliance of patients during the trial period. Drug development programs rely heavily on timely trial completion and all necessary help to meet important deadlines.
Concorde Communications' Pharmaceutical Answering Service provides professional answering service solutions to pharmaceutical companies whose valuable time is best utilized conducting the studies and not answering phones.
Our HIPAA-trained staff can:
- Efficiently find and engage targeted patients. (English and Spanish available.)
- Accurately assess trial participants according to predetermined screening criteria.
- Carefully schedule screening visits for patients at the nearest study site.
- Accurately capture all relevant data from every call including: time, date, location, and level of urgency.
- Consistently track and retain patients throughout the trial period to ensure compliance by enhancing the participants’ experience.
- Easily provide real-time access to data direct from our call centers.
- Strategically implement an interactive voice response (IVR) system to direct incoming calls, accept patient clinical test results, conduct employment pre-screenings, function as your appointment desk, provide clear instructions, and reduce hold times for all callers.
Call Today for a Pharmaceutical Answering Service Free Trial
1-888-643-1414
Having a Pharmaceutical Answering Service can greatly benefit a pharmaceutical company trying to launch a clinical study. Getting patients is the key to this process, and people are calling for information at all hours. A good group of participants can make or break a study. Not being able to properly field calls causes delays and missed deadlines. If things don’t go as scheduled, it can mean huge losses for the company and valuable research is potentially lost. Concorde Communications offers live answering service solutions for these types of problems. We are able to work closely with pharmaceutical companies to ensure a streamlined process is in place, tailored specifically to the protocols you prefer. Effective communication regarding the process, and the assurance each inquiry is passed on to the right department, will lead to staying on budget and within the targeted deadlines.
Since 1989, U.S.-based Concorde Communications' Pharmaceutical Answering Service have been providing the highest quality live answering services, nationwide. Our ability to seamlessly integrate with their businesses is why pharmaceutical firms, medical centers, doctors, and media agencies rely on Concorde Communications, and why we have been recognized by the call center industry for our exceptionally high standards of quality service to the medical field.
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Call Today for a Pharmaceutical Answering Service Free Trial
1-888-643-1414
