HOSPITAL ANSWERING SERVICES

• Our call center is based in the U.S.A
• We save our clients on Average $2.8 mil per month and growing
  
• Our team has won national quality awards
• We sound so much like you, callers won't know the difference
• We customize our services to meet your exact needs

Call Today for a Free Trial:

1-888-660-8958

For hospitals and urgent care centers, every day can be filled with crises and challenges. Just answering the phones quickly and accurately can be a trial that must be won.

Since 1989, Concorde Communications answering services have been providing seamless backup phone answering and call routing services to hospitals and urgent care medical clinics to relieve heavy call volume that can overload a staff.

Our HIPAA-trained staff will:

• Quickly answer every call with professionalism and care, 24/7 (English and Spanish available).

• Efficiently receive and distribute calls for multiple locations through a single call center.

• Reliably deliver urgent messages via pagers, cell phones, text messages, PDAs, email, voice mail, fax and other wireless devices.

• Effectively facilitate emergency dispatch.

• Meticulously track medical call activity and issue monthly reports.

• Strategically implement an interactive voice response (IVR) system to direct incoming calls, accept patient clinical test results, conduct employment pre-screenings, function as your appointment desk, provide clear pre-surgical instructions, take patient orders for prescription refills, and reduce hold times for all callers.

Call Us Today: 1-888-660-8958

Time is of the essence in any health care field. Anyone who is in need of medical attention, whether life threatening or not, needs to know that their situation is being handled immediately. Without this type of customer service, patients feel as if they are not important and will choose alternative medical facilities when in need of treatment.

When an emergency does arise, there is often a fine line between calling 911 and the hospital directly. There are many situations that do not require the assistance of 911 operators, but nonetheless, patients would like their issue handled immediately. Hospitals that have answering services that allow their patients to pick up the phone at any time of day and receive assistance, is an invaluable commodity.

Many hospitals have cut back on staffing and have skeleton crews working around the clock to provide the proper healthcare assistance that their patients deserve. With this in mind, having an answering service company to assist with these duties is more helpful than ever. This allows the staff members of the hospital to concentrate on more pressing issues and gives them the ability and flexibility to help out in the areas where their expertise is in demand.

Concorde Communications can provide customized support that centers around the needs of your hospital. Each hospital offers generally the same services, but the customer service methods imposed by each one can vary greatly. Let us worry about the phones and the heavy call volumes that hospitals receive while you worry about taking care of your patients.

We take the time to learn what types of answering services will be the best fit for your hospital and train our team to completely understand the way you want your hospital to be portrayed. We understand that a patient’s health concerns are confidential and personal and we will always remain calm and professional, especially under pressure.

Among the many services we provide hospitals and healthcare professionals:

Our ability to seamlessly integrate with their businesses is why so many hospitals and urgent care facilities rely on Concorde Communications, and why we have been recognized by the call center industry for our exceptionally high standards of quality service to the medical field.

Contact us today and discover for yourself how our state-of-the-art technology and professional, caring staff can help you.

Call Us Today: 1-888-660-8958