HOME HEALTHCARE AND HOSPICE ANSWERING SERVICES

• Our call center is based in the U.S.A
• We save our clients on Average $2.8 mil per month and growing
  
• Our team has won national quality awards
• We sound so much like you, callers won't know the difference
• We customize our services to meet your exact needs

Call Today for a Free Trial:

1-888-660-8958

Housebound healthcare and hospice patients are highly reliant on visiting doctors, nurses, personal assistants and other medical professionals. And with shrinking resources and limited staffing, the demands upon these individuals are only increasing.

That means that clear communication between you, your patients, nearby hospitals and emergency services is more critical than ever. Concorde Communications provides call center solutions to issues such as these by our efficient and effective problem solving abilities.

It’s a tough situation to be homebound with an injury or disease. Medical assistance is much more valuable to at home patients due to the fact that it is difficult for them to make the trip to a health care facility when the need for medical attention arises.

Concorde Communications provides 24 hour answering services for health care facilities that will help to make hospice and homebound healthcare more manageable. Patients have tremendous peace of mind knowing that even if a minor issue arises they will have someone to speak with and know the situation will be handled in a timely manner.

Our HIPAA-trained staff can:

• Accurately record and forward messages 24/7.

• Carefully screen calls according to pre-established triage criteria.

• Efficiently receive and distribute calls for multiple locations through a single call center.

• Reliably deliver urgent messages via multiple communication channels, including pagers, cell phones, text messages, PDAs, email, voice mail, fax and other wireless devices.

• Effectively facilitate HIPAA-compliant communication between patients and caregivers.

• Meticulously track call activity and issue monthly reports.

 Call Us Today: 1-888-660-8958

Patients that call and have to speak with a machine can often panic and make the situation worse. Having a live voice to speak with does more than just pass the information on to the health care professional, it can calm the person down knowing that they will soon get the assistance they need and deserve.

Home and hospice health care is something that nobody expects, but it does happen. Not being able to physically attend doctor visits takes a mental toll on patients that urgently need this care. The answering services provided by Concorde Communications bridges the gap between patient and doctor. When we receive calls patients typically aren’t aware that they have reached an answering service company, nor do they care. They simply want to speak with someone that they know they can rely on to resolve their situation as quickly as possible.

With the shortage of health care professionals that take care of homebound patients, it’s more important than ever to be able to receive help over the phone. With the assistance of a live answering service patients know that all the necessary measurements are being taken to ensure their well being.

Our ability to seamlessly integrate with their businesses is why so many home health and hospice care firms rely on Concorde Communications, and why we have been recognized by the call center industry for our exceptionally high standards of quality service to the home health field.

Contact us today and discover for yourself how our state-of-the-art technology and professional, caring staff can help you.

 Call Us Today: 1-888-660-8958