Award winning call center and answering services designed for the HVAC, construction and utility companies 24/7 nationwide
Why Choose Concorde Communications?
Our call center is based in the U.S.A
We save our clients on Average $2.8 mil per month and growing
Our team has won national quality awards
We sound so much like you, callers won't know the difference
We customize our services to meet your exact needs
Call Today for a Free Trial:
1-888-660-8958
Whether it’s keeping your customers warm or cool, building them a home or workplace, or supplying basics such as power or water, it’s critical that someone answer your phones at any time day or night.
Running a company that provides heating and cooling solutions may seem like a 9-5 job. But in reality, if any issues arise with these systems they need immediate attention.
Our professional, highly trained staff will:
Quickly respond to calls live, any time, day or night (English and Spanish available).
Carefully control how and when you receive calls and messages.
Reliably provide round-the-clock coverage for every critical phone line—including holidays and weekends.
Efficiently process messages through multiple channels, including telephone, email, voicemail and wireless devices in any combination.
Consistently ensure that urgent calls are handled with care and attention.
Properly assign technicians based on pre-established schedules, specialties, and territories—all coordinated through our integrated GPS systems.
Meticulously track call activity and issue regular reports, including call activity, types of dispatch activity, and results for each location.
Effectively help you capture and respond to support requests and other inquiries through an integrated email account (such as
).
Call Us Today: 1-888-660-8958
Consider one of your clients walking into work one morning and there is a huge pool of water below the air conditioner and it’s a 100 degree day out. This air conditioner provides a pleasant work environment and when the system was installed it came with a warranty and free maintenance.
Now think about that customer calling several times only to be greeted by an answering machine. Needless to say they will not be happy. Not only will work be halted due to the air conditioner breaking down, but they will have to wait for your staff to show up for their shifts, which could be hours away.
An answering service lets you provide the highest level of service to all of your HVAC customers. Day or night if they need assistance they know they can make one call and have the situation resolved.
At Concorde Communications we realize that service like this is what brings you referrals and continued business with your existing customers. Any good HVAC business owner knows that once the sale is made that doesn’t mean the relationship with the customer is over. By providing that 24 hour, 7 day a week service, your customers will remain happy and be comfortable referring your service to their friends and business associates.
What if a homeowner has an issue with their heater in the middle of winter? Would you want to leave them stranded until the next day? Any homeowner knows that peace of mind is top priority and if they feel they aren’t getting the service they deserve, they are quick to go elsewhere.
Let Concorde Communications answering service company represent your business in the positive and trusted manner that your valued clients expect. We want all your customers and you, the business owner, to remain satisfied on every level.
We understand the way this business works because that’s what we provide for you; an answering service that is there for you 24/7. We want your business to succeed as we base our own success on it. We take the time to learn how to speak with your customers so they aren’t even aware they are speaking with an answering service company.
Our ability to seamlessly integrate with their businesses and enable them to respond rapidly to client inquires or critical situations is why so many HVAC, construction and utility professionals rely on Concorde Communications, and why we have been recognized by the call center industry for our exceptionally high standards of quality service to the ventilation, building and utility industries.
