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Commercial
INDUSTRIES We understand how businesses work, and what they need to be successful. The #1 priority is communication. Since 1989, U.S.-based Concorde Communications call centers have been providing the highest quality, live phone answering services 24/7... |
 Bail Bonds
BAIL BONDS Award winning answering service with specially designed programs for the bail bonds industry, 24/7 People get themselves into trouble any time, day or night. That’s why, as a bail bonds agency or bail agent, you know IT’S CRITICAL... |
Computer, IT, Security
COMPUTER MAINTENANCE, INFORMATION TECHNOLOGY, SECURITY Award winning call center and phone answering services designed for the computer, IT and online security industries 24/7 nationwide So much of the world’s infrastructure relies on computers... |
Emergency Restoration
EMERGENCY RESTORATION SERVICES Award winning call center and phone answering services designed for emergency restoration specialists, 24/7 nationwide So much of the world’s infrastructure relies on computers these days that even a short period... |
HVAC
HVAC, ELECTRICAL, CONSTRUCTION, UTILITIES Award winning call center and answering services designed for the HVAC, construction and utilitiy companies 24/7 nationwide Whether it’s keeping your customers warm or cool, building them a home... |
Legal/Attorney
ATTORNEYS' OFFICES AND LEGAL PROFESSIONALS Award winning call center and answering service for attorneys and other legal professionals. People can get sick or injured, have a brush with the law, or need legal guidance 24 hours a day. And... |
Property Management/Realty
PROPERTY MANAGEMENT INDUSTRIES, REALTORS, BROKERS, HOTEL/MOTEL MANAGEMENT 24/7 Responsive, award winning call center and answering services designed for busy property management and real estate professionals Success in property management and real... |
Small Business
SMALL BUSINESS CORPORATE Responsive, award winning call center, answering service, and small business solutions designed for busy, growing companies Successful small business management requires constant attention to customer care through the many... |
Medical
MEDICAL It takes special expertise to handle the oft-times urgent communications needs of the medical profession—the type of skills and capability Concorde Communications has been providing since 1989. From this extensive experience we’ve... |
Elective Surgery
ELECTIVE SURGERY - MEDICAL ANSWERING SERVICE Responsive, award winning call center for elective surgery providers With consumers becoming more discerning about elective surgery procedures, they’re demanding better service from medical providers... |
Home Health
HOME HEALTHCARE AND HOSPICE Reliable, award winning call center services for home health and hospice providers Housebound healthcare and hospice patients are highly reliant on visiting doctors, nurses, personal assistants and other medical professionals... |
Hospitals
HOSPITALS, URGENT CARE CENTERS AND CLINICS Dependable, award winning call center services for busy hospitals, urgent care centers and clinics For hospitals and urgent care centers, every day can be filled with crises and challenges. Just answering the... |
Mobile Labs
MEDICAL ANSWERING SERVICES FOR MOBILE LABS Mobile medical lab technicians are always on the go. However, staying in touch and keeping them productive in order provide exceptional patient service can be a simple task. Since 1989, Concorde Communications... |
Pharmaceuticals
PHARMACEUTICAL'S PATIENT RECRUITMENT SOLUTIONS Nationwide, dependable, award winning call center services for successful pharmaceutical companies conducting patient recruitment, retention and clinical studies Critical to the success of clinical... |
Physicians, HMO's, PPO's
MEDICAL ANSWERING SERVICE FOR PHYSICIANS, PPO's HMO's & CLINICS Responsive, award winning call center and answering services for doctors, clinics, PPO and HMO organizations People get sick or injured 24 hours a day. That means you... |
Services
CALL CENTER SERVICES In today’s multi-tasking world, the call center services you select should include more than just phone answering. Since 1989, U.S.-based Concorde Communications has been expanding its services to meet the varied and ever changing... |
Answering Services
ANSWERING SERVICES The responsive, award winning answering service that doesn't sound like an answering service. We sound like you. In a faster paced world, the term “normal business hours” means 24 hours a day, every day... |
Customer Care and Retention
CUSTOMER CARE & RETENTION Responsive, award winning call centers and answering services that can help you boost customer loyalty and increase sales. Smart business people know it’s far less costly to keep existing customers happy than acquire new ones... |
Emergency Dispatch
EMERGENCY DISPATCHING & PAGING SERVICES Award winning call center and phone answering services especially designed for emergency dispatch, 24/7 nationwide. Whether it’s a leaky pipe, a broken HVAC unit, an IT system that’s down, or... |
Help Desk
24 HOUR HELP DESK - CUSTOMER SUPPORT Award winning call center, phone answering and help desk solutions, 24/7 nationwide. Customers, partner companies and suppliers—they all need technical support or have a question at one time or another. Which... |
Interactive Voice Response Sys
INTERACTIVE VOICE RESPONSE SYSTEMS Responsive, award winning call center creates highest quality interactive voice response systems to serve your needs 24/7 Your customers or patients want to save time. You want to save money while still serving them well... |
Order-Taking
ORDER TAKING 24 Hour Inbound Telemarketing, direct Response and Order Taking Expert, award-winning call centers to handle your telemarketing leads and inbound order taking to increase sales 24/7 Thanks to mass communications, especially the... |
Outbound Telemarketing (B2B)
OUTBOUND BUSINESS-to-BUSINESS TELEMARKETING Responsive, award-winning call center to handle your specalized outbound telemarketing B2B calling. Generating and qualifying leads, obtaining orders, or conducting surveys can be among the most difficult,... |
Virtual/Live Receptionist
VIRTUAL RECEPTIONIST LIVE RECEPTIONIST Responsive, award winning call center, answering service and live/virtual receptionists for busy, growing companies large and small. In many instances, the first contact your customers, suppliers or business... |
Seminar Registration
SEMINAR, CONFERENCE AND EVENT REGISTRATION Responsive, award winning call center, answering service and seminar, conference and event registration services There’s more to staging a seminar, conference or event than just finding a venue... |
Our Company
COMPANY PROFILE Concorde Communications processes over one million calls each year through two distinct divisions. The Commercial Division works with over 400 clients, including many Fortune 1000 firms. Our Medical Division serves several thousand medical... |
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About Us
ABOUT US During the 1980s, Sylviane Herzog was an academic researcher in Psychobiology. After the death of her husband, she made the decision to chart a completely different course to support herself. In 1989 she opened a call center... |
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FAQ's/How we work
FAQs ... |
Why outsource
WHY OUTSOURCE TO CONCORDE COMMUNICATIONS When it comes to managing your organization, there are some strategies that can be better served by outsourcing—such as improving performance, maintaining focus on core strengths, and cutting costs. Based in the U... |
Quality Assurance
QUALITY ASSURANCE We do everything we can to ensure that the quality of our service reflects positively on your business. § We create digital recordings of all calls we receive so you can listen to... |
Contest Winners
CONTEST WINNERS We want to thank all of our clients who participated in the 'Mole Day' contest and congratulate the following: Winner of the $300.00 Apple Gift Card Startell Voice and Data - Julie Estrada Runners Up - $25.00 Starbucks Gift Card... |
Clients
Concorde Communications provides a full menu of Business Answering Services and Corporate Call Center services to over 850 clients. Below left you will find individual client stories representing some of the industries we serve... |
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