Award winning call center and phone answering services especially designed for emergency dispatch, 24/7 nationwide.
Whether it’s a leaky pipe, a broken HVAC unit, an IT system that’s down, or any other everyday necessity that malfunctions, when people need your help your phones must be answered. You also need to be sure your emergency service technicians are getting dispatched quickly, and that you have clear records of how every problem was handled.
• Quickly respond to calls live, any time, day or night in English and Spanish —no voicemail for your clients.
• Reliably follow your criteria for call triage and scripting
• Dependably facilitate emergency dispatch.
• Carefully manage how and when you receive calls and messages.
• Instantly transmit messages to dozens of people through multiple channels simultaneously, including telephone, email, voicemail, text message, pagers, fax and other wireless devices in any combination.
• Meticulously monitor technician activities through complete documentation of calls and follow-through.
• Effectively help you capture and respond to support requests and other inquiries through an integrated email account (such as
).
Our ability to seamlessly integrate with their businesses and enable them to respond to crises rapidly is why so many emergency dispatch professionals rely on Concorde Communications, and why we have been recognized by the call center industry for our exceptionally high standards of quality service to the emergency dispatch profession.
