Responsive, award winning call center creates
highest quality interactive voice response systems
to serve your needs 24/7

Your customers or patients want to save time. You want to save money while still serving them well. Since 1989, U.S.-based Concorde Communications call centers have been providing phone answering services to clients in business and healthcare that skillfully blend interactive voice response (IVR) and live agents with results that are so professional, your callers may not realize they’ve reached an outside service.

Together with our highly professional, experienced staff, our customized IVR system, can:

• Quickly greet every caller any time, day or night to extend your hours of operation (English and Spanish available).

• Accurately accept patient clinical test results.

• Reliably conduct employment pre-screenings.

• Efficiently function as your appointment desk.

• Carefully provide clear pre-surgical instructions.

• Effectively take orders for consumer goods and services such as pre-paid phone calling cards or prescription refills.

• Dramatically reduce hold times for all callers.

Our ability to seamlessly integrate automated call answering with trained live operators is why so many industries and professions rely on Concorde Communications for cost-cutting IVR solutions, and why we have been recognized by the call center industry for our exceptionally high standards of quality IVR service.

Contact us today and discover for yourself how our state-of-the-art technology and professional, caring staff can help you.