Responsive, award winning call center for elective surgery providers

With consumers becoming more discerning about elective surgery procedures, they’re demanding better service from medical providers. It’s no longer enough for highly skilled surgeons to offer excellent treatment in a state-of-the-art facility. Increased competition and new channels of communication have forced clinics to develop more effective (and more costly) marketing outreach programs.

Since 1989, Concorde Communications call centers have been providing the level of patient education, assistance, and attention to detail that converts callers into clients, thus ensuring the success of your marketing campaigns.

Our HIPAA-trained staff can:

• Quickly respond to inquiries any time, day or night (English and Spanish available).

• Accurately answer frequently asked questions.

• Carefully pre-qualify prospective patients.

• Correctly gather detail contact information for follow-up.

• Effectively schedule screening appointments and consultations.

• Efficiently place follow-up calls and send out educational materials.

• Precisely track response rates and marketing campaign effectiveness.

Our ability to seamlessly integrate with their businesses is why so many cosmetic, hair restoration, lasik, and bariatric surgery practices depend on Concorde Communications, and why we have been recognized by the call center industry for our exceptionally high standards of quality service to the elective surgery field.

Contact us today and discover for yourself how our state-of-the-art technology and professional, caring staff can help you.

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