Answering Service Solutions
Concorde Communications' answering service handles any size business, large or small. Our customized solutions fit your company's budget and operational guidelines. Your goals are our goals. We give you the competitive edge by having our agents answer your customers' calls 24/7 for messages, setting up appointments, scheduling service orders, and processing time-and-mission-critical-communications. Our award-winning answering service insures that your business is never "closed" thereby guaranteeing you unprecedented customer satisfaction and loyalty.
Click Here to learn more about our 24 hour answering service solutions available in English and Spanish.
Medical Call Center and VOIP Call Center Solutions
Our agents are available 24 hours a day and services are tailored to meet your Medical call center, or Business Call Center needs. Our proprietary call center technology effectively helps you manage your inbound calls, seminar registration, telesales, add response, and more. Concorde Communications’ state-of-the art systems allow for exceptional database management, dynamic scripting, and round-the-clock service to ensure that your organization has everything it needs to be efficient and successful.
Click Here to learn more about our Medical Call Center or VOIP Call Center Solutions solutions available in both English and Spanish.
Schedule a Free Trial Today
Call Concorde Communications today to schedule a free consultation that will show you how effective we can be in helping you increase your business. Our success depends on your success; we stake our reputation on it. Don’t lose another call to your competitor. Join our winning team today and take pride in the service-excellence we offer.
Call Concorde Communications today for a free trial!
888.643.1414
Dispatching - Time & Mission Critical Call Processing
Online dispatching services ensure that we reach the right staff member at the right location, at the right time, and for the right reason. We offer this service to as many locations as you deem necessary anywhere in North America.
Virtual office service allows us to take over the functions of a traditional receptionist and process all inbound calls as if we were actually in your office. We can take the call, transfer the call, schedule an appointment, and take messages for later retrieval. And we can perform this service 24/7 with our remote-answering agents.
Bilingual service is performed by highly skilled agents who are equally fluent in English and Spanish without any accent in either language. Your customers will always understand what’s being said in the language they choose. We can offer you a dedicated strictly Spanish-speaking team if you so desire.
eScheduling / Appointment Scheduling
eScheduling services via the web join our agents with your office(s). Enjoy the benefits of appointment-setting for your workers or sales team, patient consultations, seminar registration, or virtually any other way in which you would like us to fill your scheduling needs. We can provide you with scheduling software or work with the scheduling software you may already have.
Web management service allows you to come in to your account via the Internet and manage your on-call information, personnel changes, phone # changes, data-base changes and new dispatching protocols. We train you how to manage your account via the Web.
